napo billing policy
last updated: october 2026
this billing policy explains how payments, subscriptions, credits, renewals and other charges work when you purchase napo.
this policy should be read together with our terms of service and refund policy.
1. plans
napo may offer different types of plans, including: free plans, monthly subscriptions, annual subscriptions, usage-based plans, credit-based plans, business or team plans.
the available plans, prices and included features will be displayed on the napo website or inside the product.
2. pricing
prices displayed by napo may depend on: subscription type, billing period, usage, credits, features, storage, generation requirements, region, applicable taxes.
the price applicable to your purchase will be shown before you complete the transaction.
3. taxes
applicable taxes may be added to your purchase where required by law.
for users in india, this may include gst or other applicable taxes.
the applicable tax amount may be shown during checkout.
4. payment processing
payments may be processed through third-party payment providers.
depending on the payment method, the provider may collect: payment card information, bank information, billing information, transaction information, payment identifiers.
napo may receive information such as payment status, transaction id and subscription status.
payment providers may have their own terms and privacy policies.
5. subscriptions
when you purchase a subscription, you agree to pay the applicable subscription fee for the selected billing period.
subscriptions may renew automatically unless you cancel before the next renewal date.
6. automatic renewal
if automatic renewal is enabled, your subscription may renew at the end of each billing period.
the payment method associated with your account may be charged for the next billing period.
you can cancel future renewals using the available account controls or by contacting napo.
7. cancellation
cancelling a subscription generally prevents future renewal.
unless otherwise stated or required by applicable law, cancellation does not automatically create a refund for the billing period that has already been paid.
your access may continue until the end of the current paid period.
8. credits
some napo features may use credits.
credits may be used for operations such as: ai video generation, ai video editing, rendering, advanced processing, other usage-based features.
the number of credits required for an operation may vary depending on the feature.
9. credit rules
credits:
- have no cash value
- cannot normally be exchanged for cash
- cannot normally be transferred between accounts
- may have expiration rules depending on the plan
- may be subject to plan-specific restrictions
the applicable credit rules will be displayed with the relevant plan.
10. failed operations
if a generation or processing operation fails because of a confirmed napo system error, napo may: restore the consumed credits; retry the operation; or provide another appropriate remedy.
credits may not be restored where an operation successfully completed but the result did not meet your personal expectations.
11. price changes
napo may change its prices, plans, features or usage limits.
if a price change affects an existing subscription, napo will provide notice where required by applicable law.
the new price will generally apply from the next applicable billing period.
12. failed payments
if a payment fails, napo may: retry the payment; notify you; restrict paid features; suspend the subscription; or cancel the subscription.
you remain responsible for valid charges incurred before cancellation.
13. duplicate payments
if you believe you were charged more than once for the same purchase, contact: billing@napo.si
we will investigate the transaction.
where a duplicate charge is confirmed, an appropriate refund will be issued.
14. unauthorised transactions
if you believe a payment was made without your authorisation, contact napo as soon as possible.
we may work with our payment provider to investigate the transaction.
15. chargebacks
if you initiate a chargeback or payment dispute, napo may review the transaction and temporarily restrict the associated account where reasonably necessary to prevent abuse or fraud.
this does not limit any rights you have under applicable law.
16. promotional credits
napo may provide promotional, bonus or complimentary credits.
promotional credits may: have an expiration date; be limited to specific features; not be refundable; not be transferable; not be convertible to cash.
the terms applicable to promotional credits will be communicated when they are provided.
17. business plans
business or team plans may have separate pricing, usage limits, billing cycles and payment terms.
these terms may be agreed separately between napo and the customer.
18. refunds
refunds are governed by the napo refund policy.
where applicable law provides a mandatory right to a refund or cancellation, those rights will continue to apply.
19. account closure
if you close your account, outstanding payment obligations incurred before closure remain payable.
unused credits may be treated according to the terms of your applicable plan.
20. billing disputes
if you believe your invoice or charge is incorrect, contact: billing@napo.si
please include: account email, transaction id, date of transaction, amount charged, description of the issue.
21. changes to this policy
we may update this billing policy as our plans, payment systems or business model change.
the latest version will be published on the napo website.
22. contact
billing email: billing@napo.si
napo
hyderabad, india
website: www.napo.si