napo privacy policy
last updated: october 2026
napo ("napo", "we", "us", or "our") operates napo, an ai-powered video editing and video generation platform.
this privacy policy explains how we collect, use, process, store and protect information when you use our website, applications and services.
1. information we collect
depending on how you use napo, we may collect the following information.
1.1 account information
this may include: name, email address, account information, organisation information, profile information, account preferences
1.2 content you upload
napo may process content that you voluntarily upload or provide, including: videos, audio, images, documents, subtitles, transcripts, scripts, project files, reference videos, prompts, editing instructions, generated content, other media or materials
1.3 project information
we may collect information associated with your projects, including: project names, editing instructions, scene information, captions, transcripts, metadata, generation settings, style references, processing history, export information
1.4 usage information
we may automatically collect: ip address, browser type, device type, operating system, approximate location derived from technical information, pages and features accessed, timestamps, error information, performance information, interaction information
1.5 payment information
when you purchase a paid plan, payment information may be processed by our payment providers.
napo may receive information such as: subscription status, transaction identifiers, payment status, billing information.
payment card information may be handled directly by our payment provider rather than stored by napo.
1.6 communications
when you contact us, we may collect your messages, support requests and other information necessary to respond to you.
2. how we use information
we may use information to:
- provide and operate napo
- create and manage accounts
- process uploaded media
- perform ai video editing
- perform ai video generation
- generate captions and transcripts
- execute user instructions
- maintain projects
- provide customer support
- process subscriptions and payments
- prevent fraud and abuse
- protect platform security
- diagnose technical problems
- improve reliability and performance
- communicate with users
- comply with legal obligations and enforce our agreements
3. ai processing
napo uses artificial intelligence and third-party technology providers.
depending on the feature used, information may be processed by third-party ai or infrastructure providers.
this may include: text, prompts, video frames, audio, images, transcripts, project information, editing instructions, other information necessary to provide the requested service.
we seek to configure our providers in a manner consistent with applicable law and our commitments to users.
4. user content
you retain ownership of content you upload to napo.
napo does not acquire ownership of your uploaded creative content merely because you use the service.
we process your content only to the extent reasonably necessary to provide and operate the service, maintain security, prevent abuse and comply with applicable law.
5. ai model training
unless we separately inform you and obtain any consent or permission required by applicable law or your agreement, napo does not use private customer content to train general-purpose ai models.
we may use aggregated, anonymised or appropriately de-identified information for analytics, security, reliability and product improvement where legally permitted.
if we introduce a feature involving customer content for model training, we will provide appropriate notice and controls where required.
6. third-party providers
we may use third-party providers for: cloud infrastructure, storage, ai processing, authentication, analytics, payment processing, email, customer support, security, error monitoring.
these providers may process information on our behalf where necessary to provide their services.
7. cookies and similar technologies
napo may use cookies, local storage and similar technologies to: maintain sessions, remember preferences, understand product usage, improve performance, maintain security.
you may control certain cookies through your browser settings.
8. data retention
we retain information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by applicable law.
different categories of information may have different retention periods.
uploaded media may be retained while your account or project remains active. temporary processing files may be deleted after processing or within the applicable operational period.
additional information is provided in our data retention and deletion policy.
9. data security
we use reasonable technical and organisational measures designed to protect information against unauthorised access, disclosure, alteration, loss or destruction.
however, no internet-based service can guarantee absolute security.
10. your rights
subject to applicable law, you may have rights relating to your personal data, including rights to: request information about processing, request correction of inaccurate information, withdraw consent where applicable, request deletion, raise a grievance, exercise other rights provided by applicable law.
requests can be submitted using the contact details below.
11. children
napo is not intended for use by children where such use is prohibited by applicable law.
we may take appropriate measures regarding accounts and processing involving children as required by applicable law.
12. international processing
napo and its service providers may process information in countries other than the country in which you live.
where required, we will take appropriate measures in accordance with applicable law.
13. business transfers
if napo is involved in a merger, acquisition, financing, restructuring, sale of assets or similar transaction, information may be transferred as part of that transaction subject to applicable law.
14. legal disclosures
we may disclose information where reasonably necessary to: comply with applicable law, respond to lawful requests, protect users, investigate fraud or abuse, protect napo's rights, enforce our agreements, protect the security of the service.
15. changes to this privacy policy
we may update this privacy policy from time to time.
the updated version will be published on the napo website and the "last updated" date will be changed.
where required, we will provide additional notice or obtain consent.
16. privacy contact
napo
privacy email: privacy@napo.si
privacy contact: nithin matha / ceo