napo refund policy
last updated: october 2026
this refund policy explains when refunds may be available for purchases, subscriptions, credits, and other paid services provided by napo.
by purchasing or using a paid napo service, you agree to this refund policy together with our terms of service and billing policy.
1. general refund policy
all purchases made through napo are generally non-refundable unless:
- a refund is required under applicable law
- napo explicitly approves a refund
- a payment was duplicated due to a technical error
- a payment was made without authorization and the transaction is verified
- napo was unable to provide the paid service because of a technical issue on our side
- another refund right is specifically stated at the time of purchase
purchasing a plan, subscription, or credit package does not automatically create a right to a refund.
2. subscription refunds
if you purchase a subscription and later cancel it, cancellation normally prevents the next renewal.
cancellation does not automatically result in a refund for the current billing period.
unless otherwise stated at the time of purchase, you may continue using the applicable paid features until the end of the period that you have already paid for.
where required by applicable law, napo will provide any refund or cancellation rights required by that law.
3. unused credits
unused credits are generally not refundable once purchased.
credits may be subject to expiration, usage restrictions, plan restrictions, or other conditions disclosed when the credits are provided.
if napo permanently removes a paid credit balance without providing the applicable service or another reasonable alternative, napo may review the affected balance and provide an appropriate remedy where applicable.
4. failed generations and processing errors
if a paid generation, edit, export, or other operation fails because of a technical problem caused by napo, the applicable credits may be automatically restored where technically possible.
a failed operation does not automatically qualify for a cash refund.
if credits cannot be restored because of a technical issue, you may contact support and provide the relevant project or transaction information so that we can investigate.
5. duplicate payments
if you were charged more than once for the same purchase because of a payment or technical error, contact us with the relevant transaction details.
after verification, napo may refund the duplicate charge.
6. unauthorized payments
if you believe a payment was made through your account without your authorization, contact us as soon as possible.
we may request information necessary to investigate the transaction.
if the transaction is verified as unauthorized, napo may issue an appropriate refund or other remedy, subject to applicable law and the payment provider's procedures.
you should also contact your bank or payment provider where appropriate.
7. promotional credits and free credits
promotional credits, bonus credits, trial credits, referral credits, or other credits provided free of charge generally have no cash value and are not refundable.
napo may set separate expiration dates, usage limits, or eligibility requirements for promotional credits.
8. price changes
if napo changes the price of a subscription or paid service, the new price will generally apply from the next applicable billing period.
price changes do not automatically create a right to a refund for previous purchases.
where applicable law requires advance notice or cancellation rights, napo will provide them.
9. account termination
if your account is suspended or terminated because you violated the napo terms of service or user policy, you generally will not be entitled to a refund for unused subscription time or credits.
this does not limit any refund rights that cannot legally be excluded.
10. service availability
temporary downtime, maintenance, network problems, third-party service failures, or interruptions outside napo's reasonable control do not automatically qualify for a refund.
if a significant service interruption materially affects a paid service, napo may review the situation and provide credits, extensions, or refunds where appropriate.
11. refund requests
to request a refund, contact: billing@napo.si
please include: the email address associated with your napo account, the transaction date, the amount charged, the transaction or invoice reference if available, the reason for the refund request, any relevant project or generation information.
providing accurate information helps us investigate the request more quickly.
12. refund review
refund requests may be reviewed individually.
we may consider: the type of purchase, whether the service was used, whether credits were consumed, whether the issue was caused by napo, whether the payment was duplicated or unauthorized, the time since the transaction, applicable consumer protection and other laws, the circumstances surrounding the request.
submission of a refund request does not guarantee that a refund will be approved.
13. refund processing
if a refund is approved, it will generally be issued to the original payment method where possible.
the time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
napo is not responsible for delays caused by external payment providers after the refund has been processed by us.
14. chargebacks
we ask that you contact napo before initiating a chargeback when possible so that we can investigate and resolve the issue.
if a chargeback is initiated, napo may provide relevant transaction and account information to the payment provider or financial institution handling the dispute.
fraudulent or abusive chargeback activity may result in account restrictions or termination, subject to applicable law.
15. taxes
where applicable, refunds may include or exclude taxes depending on the requirements of the relevant tax jurisdiction and payment provider.
16. changes to this refund policy
we may update this refund policy from time to time.
when we make material changes, we may update the last updated date and provide additional notice where required.
continued use of paid napo services after the updated policy becomes effective means you accept the updated policy to the extent permitted by law.
17. contact
for refund and billing questions:
email: billing@napo.si
hyderabad, india
website: www.napo.si